Frequently Asked Questions
When are you opening?
Million dollar question! While we can't give an exact date, we hope to open our doors in the fall of 2020. We also cannot say for sure at what capacity we will open due to COVID-19, but will continue to update our website and social media as we know more. Scroll down to follow us on social and sign up for emails, this way you can stay up-to-date on our progress!
Can I bring my kids?
Of course! We will be a family-friendly place, and plan to show a children's movie once a weekend once restrictions are lifted.
Will you serve food?
Yes! We will have a full-service restaurant with delicious food made from the freshest ingredients.
Will you serve alcohol other than beer?
Yes! We have a liquor license, which means we can serve wine and liquor in addition to beer.
Will you have an outdoor, dog-friendly area?
We are working on an outdoor seating plan. We don't know just yet if we can allow dogs in the outdoor area.
What kind of beers will you make?
We plan to brew IPA, Lagers, Berliners, Mixed Cultures, and Stouts.
Will you have can releases?
Yes, we plan to start canning as soon as soon as we are cleared to brew beer! All canning releases will be announced on social media and by email, so be sure to sign up below. See next question to learn more.
How can I buy cans?
When we are ready to start can releases, we will use a platform called Beer Broadcast, which allows you to order beer online directly from your local breweries. Once you sign up, you will be notified each time we have a new can release, so you can make your purchase. On pickup day, simply head over to Alternate Ending, present your QR code, and claim your beer. (Just don't forget to bring your ID!) Sign up for Beer Broadcast here.
Will I be able to fill a growler at Alt. End.?
Definitely! Alt. End. growlers will be available to purchase as soon as we are open and start selling beer.
Do you have a Beer Club?
We sure do! You can sign up here.
Can I share the Beer Club membership with my spouse?
The membership can be interchangeable between you and your spouse, but we can’t give double allotments. If you are a winner of a raffle event, you can bring your spouse. If you are paying for a NYE discounted ticket, your spouse can get the same discount but you’d still need to purchase two tickets. Due to COVID restrictions, we need to keep occupancy within a certain capacity so for now private tap room visits will be members only.
What is your return policy?
We strive for your happiness, so if you're not satisfied with your purchase, we will take it back within 30 days, as long as it hasn't been worn and is in the same condition that you received it. Read more about our Return Policy here.
When will I receive my order?
Most orders will ship within 24-48 hours via USPS (not including weekends or holidays), unless you choose an expedited shipping option at checkout. Please allow extra time if you place your order on a weekend or holiday.
Shipments usually takes 3-5 business days to reach their destination anywhere in the continental U.S. The closer you are to us in New Jersey, the quicker you will receive your order.
Once your order has shipped, you will receive an email with tracking information. If your order has not reached you in 7 business days, please contact us to check on the status. We will do our best to notify you of any problems we have processing your order, so please check your email before contacting us.
What if I need to change my order?
You will not be able to change your online order once you place it. If you need to change something on your order, please contact us immediately and we will do our best to help before it ships out.
What if my glassware arrives broken?
If you receive glassware that is broken, please contact us immediately so we can send you a replacement. Please do not send us your broken glassware.
Are you hiring?
Yes! We are always on the lookout for dynamic team members who are eager to work in this fun, fast-paced, collaborative environment. If you are interested in applying for a job at Alternate Ending, please email email@example.com and let us know what type of position you're looking for and why you would like to join the Alt. End. team.
What if I have a question that isn't listed here?
No problem! Shoot us a note here and we'll do our best to get back to you within 24 hours.